Privacy Policy

  1. Introduction
    This website is operated on behalf of Mr Ramkishan Balakumar, Consultant ENT Surgeon. We are committed to protecting your privacy and handling your personal data in a transparent and secure manner.
  2. What information we collect
    We may collect and process the following information:
  • Name
  • Contact details (email address, telephone number)
  • Information provided through contact forms or enquiries
  • Technical data such as IP address, browser type and usage data
  1. How we use your information
    We use your information to:
  • Respond to enquiries
  • Arrange appointments via the medical secretary
  • Improve website functionality and user experience
  • Comply with legal and regulatory obligations

We do not use your information for marketing without your explicit consent.

  1. Lawful basis for processing
    We process personal data under the following lawful bases:
  • Legitimate interests (responding to enquiries)
  • Consent (where applicable)
  • Legal obligation (where required)
  1. Data sharing
    Your information may be shared with:
  • The medical secretary for appointment coordination
  • Healthcare providers where necessary for your care

We do not sell or share your data with third parties for marketing purposes.

  1. Data storage and security
    We take appropriate technical and organisational measures to protect your data. Information submitted through the website is stored securely and only accessed when necessary.
  2. Cookies
    This website may use cookies to improve functionality and analyse usage. You can control cookies through your browser settings.
  3. Your rights
    Under UK GDPR, you have the right to:
  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Lodge a complaint with the Information Commissioner’s Office (ICO)
  1. Contact
    If you have any questions about this policy or how your data is handled, please contact:

Chantal Ames
Medical Secretary
Telephone: 01793 646059
Email: chantal.ames1@nhs.net

  1. Changes to this policy
    This policy may be updated from time to time. Please check this page periodically for any changes.